Booking & Cancellation Policy
At Edn Skin & Spa, we are committed to providing a professional and reliable service to all our clients. Appointment times are reserved exclusively for you, and late cancellations, rescheduling or modifications prevent us from offering these times to other clients.
By booking an appointment with Edn Skin & Spa, you acknowledge and agree to the following policy.
1. General Cancellation & Rescheduling Policy
A minimum of 48 hours' notice is required to cancel, reschedule or modify any appointment.
Appointments cancelled or rescheduled with less than 48 hours' notice, including missed appointments (no-shows), will incur a cancellation fee of $25 per 30 minutes of reserved appointment time, rounded up to the next 30-minute period.
Appointment Duration Cancellation Fee Up to 30 minutes $25 31–60 minutes $50 61–90 minutes $75 91–120 minutes $100 This policy applies consistently to all clients, regardless of their appointment history or reason for cancellation, including illness, family emergencies, bereavement, funerals, transportation difficulties, scheduling conflicts or other unforeseen circumstances. A client's previous attendance record, loyalty or lack of prior cancellations does not entitle them to an exemption.
Any exceptions are granted solely at management's discretion and do not establish a precedent.
2. Booking, Cancelling & Rescheduling Appointments
Appointments may be booked online through our website, by telephone or in person.
A valid payment card is required for online bookings. Applicable cancellation or no-show fees may be charged to the payment method on file in accordance with the authorization provided at booking.
To cancel, reschedule or modify an appointment, clients may:
- Use our online booking platform, where available and within the permitted notice period.
- Call or text (586) 883-9333
- Leave a voicemail with their name and appointment details if their call is unanswered.
All requests are assessed according to the date and time the notification is received, including messages received outside business hours, not when a member of staff subsequently responds.
Clients are responsible for providing the required 48 hours' notice and are encouraged to send a text as the most reliable method of communication.
3. Prepaid Treatments & Packages
All prepaid treatments and packages are subject to the same 48-hour cancellation, rescheduling and modification requirements. Late cancellations and missed appointments will incur the applicable cancellation fee, regardless of whether the treatment has already been paid for.
Where a client refuses to pay an applicable cancellation or no-show fee, Edn Skin & Spa reserves the right to deduct the prepaid session(s) corresponding to all treatments and treatment areas originally booked for that appointment, in lieu of payment.
Such deductions are applied instead of the corresponding cancellation fee, not in addition to it.
All outstanding fees must be settled before further appointments can be booked or treatments resumed, including treatments already purchased as part of a prepaid package.
4. Appointment Reminders & Confirmations
Edn Skin & Spa sends automated appointment reminders and confirmation requests by text message as a courtesy. Clients are required to confirm their attendance at the earliest opportunity and by deadlines specified in the reminder.
Failure to confirm attendance by the stated deadline may result in the appointment being automatically cancelled and released to another client without further notice.
Clients are responsible for:
- Keeping their contact details accurate and up to date.
- Responding to confirmation requests within the specified timeframe.
- Managing their appointments regardless of whether a reminder is received.
Failure to receive or respond to a reminder does not constitute a valid cancellation or exempt a client from the required notice period.
Where Edn Skin & Spa cancels an unconfirmed appointment, no fee will be applicable, since the appointment is released.
5. Late Arrivals
Clients are expected to arrive on time for their scheduled appointments.
Even a delay of five minutes may affect our ability to deliver the full treatment or complete all services originally booked.
Late arrivals may result in:
- Reduced treatment time.
- Certain treatments or treatment areas being omitted.
- The appointment being unable to proceed where insufficient time remains to perform the treatment safely or adequately.
Where treatments cannot be completed due to late arrival, the affected services may be treated as late cancellations.
The applicable cancellation fee will apply, or the corresponding prepaid session(s) may be deducted in lieu of payment, in accordance with Section 3.
Appointments cannot be extended beyond their scheduled duration to accommodate late arrivals if this will impact other clients.
6. Treatment Preparation, Suitability & Appointment Modifications
Clients are responsible for following all pre-treatment instructions and arriving appropriately prepared for every treatment and treatment area originally booked.
A minimum of 48 hours' notice is required for any changes to scheduled treatments or treatment areas.
Last-Minute Modifications
The following are considered appointment modifications:
- Choosing not to proceed with one or more booked treatment areas.
- Reducing the number of treatments or treatment areas.
- Requesting a shorter appointment.
- Postponing individual treatment areas to another date.
- Arriving unprepared or unable to proceed with the scheduled treatment.
Attending an appointment does not exempt a client from the cancellation policy if they choose not to proceed with all the services originally booked. Where a client declines any booked treatment or treatment area without the required notice, the omitted services will be treated as late cancellations.
For prepaid packages, the corresponding sessions will be forfeited and deducted from the client's remaining package balance, in accordance with the agreed package terms, regardless of whether other treatments proceed.
Treatment Preparation & Contraindications
The same policy applies where treatment cannot proceed or must be modified due to preventable circumstances, including:
- Sun exposure or tanning: Recent sun exposure, tanning or self-tanning products.
- Inadequate shaving: Failure to shave or appropriately prepare laser treatment areas.
- Medication or medical changes: Failure to disclose relevant changes sufficiently in advance.
- Failure to follow instructions: Non-compliance with pre-treatment guidance.
- Other preventable circumstances: Any reasonably avoidable situation affecting treatment suitability.
Clients must notify Edn Skin & Spa as soon as they become aware of any circumstances that may affect their treatment. Unexpected medical contraindications that could not reasonably have been anticipated or disclosed will be assessed separately.
Edn Skin & Spa reserves the right to postpone, modify or decline any treatment where it is considered unsafe or unsuitable.
7. Full Body & Customized Laser Hair Removal Packages
Full Body and Customized Laser Hair Removal Packages are purchased and administered as complete treatment sessions.
All treatment areas included in the package must be booked and treated together at each scheduled session.
- Package sessions cannot be divided across multiple appointments.
- Individual treatment areas cannot be carried forward to a later date.
- Each scheduled appointment constitutes one complete package session.
- Where a client chooses to omit or decline an included treatment area, the corresponding session for that area will be forfeited, regardless of whether other areas are treated.
Providing 48 hours' notice of a requested modification does not entitle a client to split a package session or carry forward omitted treatment areas.
Medical contraindications will be assessed separately.
8. Cancellations & Changes by Edn Skin & Spa
Edn Skin & Spa reserves the right to reschedule or cancel appointments due to staff availability, equipment issues, safety concerns or unforeseen circumstances.
Where an appointment must be cancelled by Edn Skin & Spa, clients will be contacted as soon as reasonably possible and offered an alternative appointment.
Cancellation fees will not apply to appointments cancelled by Edn Skin & Spa.
9. Client Conduct & Policy Enforcement
Edn Skin & Spa is committed to maintaining a safe, respectful and professional environment for all clients and staff.
Abusive language, verbal aggression, harassment, intimidation or threatening behavior towards staff will not be tolerated.
Cancellation fees will not be waived in response to threats, intimidation or attempts to pressure staff into making exceptions.
Edn Skin & Spa reserves the right to terminate interactions, decline future bookings or discontinue the client relationship in cases of abusive, threatening or harassing conduct, subject to applicable law and existing contractual obligations.
10. Cancellation Fee Disputes & Management Decisions
Clients wishing to dispute a cancellation or no-show fee should contact Edn Skin & Spa directly, providing their appointment details and reason for the dispute.
All disputes will be reviewed by management with reference to appointment records, cancellation notices and the applicable booking terms.
A request for reconsideration does not automatically suspend or waive an applicable cancellation fee.
Any exceptions granted by management are discretionary, assessed individually and do not establish a precedent for future appointments.
Clients are expected to communicate respectfully throughout the review process.
11. General Conditions
Edn Skin & Spa reserves the right to update this policy periodically. Changes will be published on our website and will apply prospectively, subject to existing contractual rights and applicable law.
By booking an appointment, clients acknowledge and agree to comply with this policy, provided the applicable terms have been made available to them before booking.
12. Contact Us
For questions about this policy or to manage an appointment, please contact:
Edn Skin & Spa
Sterling Heights, Michigan
Phone: (586) 883-9333
Email: hello@ednskin.com